If you feel unhappy with any aspect of our service, we would like to hear about it!  

If you wish, you could use this this online form to let us know about your complaint. Someone will get back in touch with you within 5 working days.

Register Your Complaint Here

Steps in working things through….

Step 1:
Once we receive your complaint, we will be in touch by email and phone to hear more and see if we can find a resolution that is satisfying to you.  We have found that most things can be effectively resolved at this point.  

Step 2:
If you don’t feel satisfied and want to take it further, we will appoint an independent person to hear your complaint and explore the issue with you and us, and to give advice to suggest how we move forward.

Who can make a complaint?

Course participants, family members or advocates, staff, and volunteers are all welcome to make a complaint about any aspect of our service — including course content, teacher conduct, or administrative matters.

Records & privacy

We maintain detailed records of all formal complaints, investigations, and resolutions. All records are held in compliance with Australian data protection laws and our confidentiality obligations.

Accessibility

Complaints can be submitted in person, by phone, or online. Given the size of our organisation, we are unfortunately unable to provide language support for non-English speakers at this time.

Oversight & review

We review our complaints process regularly to ensure it remains effective. Complaints data and trends are included in reports to Openground's board of directors.

By following this process, we hope to address concerns with care and honesty, continuously improve our services, and maintain the trust of everyone who chooses to practice with us.

Contact Us

ABN: 69 670 564 262